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Clean labels, sustainable packaging support cookie growth

Clean-label and sustainable cookies going into the oven
PHOTO COURTESY OF FANCYPANTS BAKING CO.

KANSAS CITY, MO — Cookie fans still seek indulgence when choosing their favorites. Yet, clean-label options and sustain­able packaging are broadening appeal and ultimately increasing consumption.

Commercial Baking spoke with a few cookie producers about how they are leveraging consumer trends around clean labels and sustainability.

Buffalo, NY-based Rich Products invests in cutting-edge bakery technology, processes and equipment to create high-quality products that meet the evolving needs of its customers, from gluten- and nut-free cookies to iced and filled varieties. The company’s cookie production is highly automated, with its Salem, MA, facility producing nearly 50 million pounds of cookie dough annually.

“This SQF Tier 3, USDA- and kosher-certified facility is recognized as a center of excellence for cookie dough produc­tion and features multiple high-speed, highly automated lines,” said Nicole Utz, senior product manager for cookies at Rich Products. “We eliminated the labor and cost of handling bagged ingredients by using advanced material storage and traceability systems, managing more than 300 unique ingredients and four 130,000-pound silos that feed flour and sugar directly into production.”

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Ingredients spur interest

While automation encompasses much of Rich’s cookie production, some finish­ing processes are completed by hand at facilities that produce decorated dessert cookies and cakes. Utz explained that skilled associates hand-decorate these products, delivering the authentic, premium-quality look that sets Rich’s desserts apart. Responding to preference for clean labels, Rich Products sources the highest-quality ingredients.

“We take pride in using real, authentic ingredients, like those you find in your grandma’s pantry, because that is the foundation of the best cookies,” Utz said. “We house a state-of-the-art butter tempering room at our Salem facility, where up to 80,000 pounds of butter are gradually brought from 38°F to 70°F daily. This precise, staged warming process ensures the butter is at ideal temperature for the creaming stage, delivering the best quality and texture.”

Consumer standards for cookies are the same, regardless of size or scale of the manufacturer. Walpole, MA-based Fancypants Baking Co. also leverages consumer interest in clean labels. The company understands that cookies made with natural ingredients deliver premium products free from artificial ingredients and preservatives.

“Clean label is rapidly becoming a necessity, not just an option, and real ingredients are not just a trend, but a return to what consumers have always cared about.” — Maura Duggan | founder and CEO | Fancypants Baking Co.

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“Clean label is rapidly becoming a neces­sity, not just an option, and real ingre­dients are not just a trend, but a return to what consumers have always cared about,” Maura Duggan, founder and CEO of Fancypants.

Fancypants produces up to 400,000 cookies daily using a wire-cut process and rotary mould equipment. The production line includes an AMF Glen 340-quart mixer, automated depositors and double-rack ovens.

“Our R&D process is still that of a small, nimble company,” Duggan said. “It is reliant on a core group of highly trained, long-tenured employees. This core group works in combination with our sales team and our connections throughout the cookie category in both fresh bakery and center store, branded and private label. This collaboration and teamwork is what drives R&D for our brand.”

Advancements in the ingredient space

Over the past decade, one of the most significant ingredient advances for Fancypants has been the emer­gence of upcycled ingredients. The upcycled oat milk flour used in the baking company’s crispy cookies has been a game changer for sustainability initia­tives, though it has challenged produc­tion, requiring adjustments with regard to hydration levels and accommodating for the extra protein and fiber content.

Use of gluten-free flours typically impacts batter formulation and moisture content, making machining more difficult. For Fancypants, however, gluten-free production has not been troublesome.

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“I think gluten-free baking can be more of a challenge with items like breads and rolls,” Duggan said. “With a crispy cookie, we are fortunate that rice flour operates as a beautiful substitute for wheat flour, so reformulation was not as challenging as with other cookie styles.”

Inclusions can also be the enemy of machinery in the cookie space. Fancypants mixes 1,000-count chocolate chips into its dough.

“Incorporating larger chips can challenge the equipment, but we deal with it because bigger chunks of chocolate are better chunks of chocolate,” Duggan said. “Oatmeal raisin cookies were also surprisingly challenging. It took a massive sourcing effort to find raisins that were just the right size and texture to avoid getting caught in our wire cut.”

Limited-time offers (LTOs) can also disrupt production, yet their ability to boost sales and increase brand awareness makes it worth the effort for some manufacturers.

“LTOs are a huge hit in the cookie category, and we love them as an opportunity not only to grow the consumer experience but also as a volume driver since orders are usually significant in size,” Duggan explained. “From an operational standpoint, we treat them like any other product and run them on the same line with staggered production by SKU.”

This story has been adapted from the August | Q3 2025 issue of Commercial Baking. Read the full story in the digital edition here.

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