NEW ORLEANS — Knowing who’s indulging and how they’re indulging is key to crafting the right products, messaging and formats, according to Sarah Weise, CEO of market research firm BIXA.
During a panel conducted at IDDBA 2025, held June 1-3 in New Orleans, industry experts dove into the top consumer trends shaping the baking industry.
BIXA conducted a large quantitative study to learn how shoppers make tradeoffs, whether due to price, convenience, quality, sustainability or flavor. The firm then conducted a video diary study, where consumers showcased real-time decisions by recording videos on their phones. These video diaries show not only what shoppers are doing, but why they do it and the nuances around their actions.
Nostalgia and emotional connection
According to the study, Gen X and boomers are more likely to purchase a treat as a pick-me-up, while Gen Z and millennials buy treats for nostalgia.
“I was recently at a bagel shop and went in just for the bagel, but then saw they had a chocolate babka muffin,” said a shopper included in the study. “I live in California now, but being from New York, babka was something I had on a regular basis. So, of course — even though I wasn’t planning on getting a baked good — I had to buy this.”
The emotional connection formed with classic and nostalgic treats leads consumers to splurge on items they weren’t intending to purchase. Bakery treats are seen as more than just food; They’re an emotional experience and a moment of joy, sentiments that baking companies can tap into with products that play on classic flavors such as PB&J or s’mores.
“Nostalgia is about taking a classic and putting a little twist on it to appeal to a new customer,” said Karri Zwirlein, director of bakery, deli and prepared foods at Tops Markets. “Nostalgic items play on emotion, and emotion is probably the strongest thing we use to make decisions.”