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Where can AI strengthen commercial baking operations?

AI strengthening commercial baking operations
BY: Annie Hollon

Annie Hollon

KANSAS CITY, MO — At Norwalk, OH-based New Horizons Baking Co., AI is supporting the human resources department and improving internal communications. The company began using AI to consolidate employee feedback from pulse and engagement surveys.

“To me, the comments of those surveys are some of the most important information,” said Mike Porter, president and COO of New Horizons. “But when you try to analyze 500 of those, how do you gather the themes?”

The New Horizons team entered a batch of responses into the AI agent and, in under a minute, received a complete, accurate summary of an engagement survey. With this, Porter had the necessary information to discuss results and respond to team members’ feedback quickly.

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Exploring options

Spurred by that success, New Horizons is exploring what other branches of the business can be taken to the next level with this technology. Prospects range from combing through job applications to translating training materials into different languages, helping to establish a more standardized and accessible operational structure.

While some Baking Industry Forum (BIF) members are still in the early stages with AI, others are already fully engaging with it. Richard Ybarra, senior engineering manager for Lakeland, FL-based Publix Super Markets, shared that the company is currently using the technology in its various manufacturing facilities, including bakery operations.

Publix’s digital information is created and housed in “silos,” which store operational, maintenance and sanitation information specific to one piece of equipment. By having these collections of data segmented out, team members can use AI to sift through a smaller data set for a single machine vs. the whole manufacturing line, reducing turnaround time.

“Segmented data makes it much easier to move through, easier to pull out and easier to put back, and that’s what you want to do,” Ybarra said. “You want to limit where you’re doing your searching … You don’t want [AI] bouncing all over the place, and it will if you just have one big pot of information.”

“What if we can take that data and legacy knowledge and impart it onto that machine itself without needing to do operator personnel training?” — Brandon Brilliant | president | AMF Americas

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Building out the agents and data structure varies from operation to operation, but taking the time to do so in a way that makes sense for each particular company makes it easier in the long run.

“I can’t emphasize enough, this thing will grow as you utilize it for various parts of the operation,” Ybarra said. “It’s just going to learn.”

In addition to bakeries, AI is influencing how manufacturers design and build equipment. Brandon Brilliant, president of AMF Americas, outlined the potential behind integrating the technology directly into machinery.

“We talk about how to create training models, segment data and impart legacy knowledge of all the retiring folks onto new teams,” he said. “What if we can take that data and legacy knowledge and impart it onto that machine itself without needing to do operator personnel training?”

AI can be used in several areas of baking operations, including preventive maintenance, determining the perfect mix time, and instant temperature adjustments in the oven. Making these changes begins with data collection. Bakers can add the tools needed to their existing equipment to harness critical insights and connect with their IT teams to ensure data is processed in a way that best aligns with each business’ needs.

“We believe the biggest impact areas are going to be on mixing, oven and packaging systems,” Brilliant said, “so we want to start making real-world applications and differences in those areas.”

To set a strong foundation for widespread use of this technology, Brilliant noted that equipment manufacturers need to set a benchmark for how they plan to adopt and integrate AI.

“We’ve got a responsibility as an industry to set some of the standards right now,” he said. “We’re on the cusp of exploration and early adoption. There needs to be some common industry expectations and standards that make this as effective as it could be from the start.”

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Getting started

Cross-industry collaboration with manufacturers from other sectors, such as semiconductors, that have already implemented AI can save bakers a lot of grief as they begin to work through the technology themselves.

“The kinds of things [semiconductor manufacturers] are doing with the integrations of PLC programming, the ways they’re capturing data and making automatic adjustments are universal in manufacturing,” Brilliant said.

While some may be hesitant to begin using AI, the BIF team believes the time to learn about it — and embrace its potential — is now. The benefits can extend externally, too. Introducing
AI also opens the door for baking companies to provide better service to customers.

“I see this being another piece of equipment to help us honor efficiencies and provide better value to customers,” said Justus Larson, VP of operations for Portland, OR-based Franz Family Bakeries. “If we can lower our costs down to the customer, we can provide a high-quality product for a lower price point.”

For leaders unsure of where to begin, Larson suggested taking time to test out the technology and identify colleagues who can carry the banner for what AI can do for the business.

Porter echoed that sentiment, noting that AI is the future of baking.

“If you want to be a relevant company and be competitive in the marketplace, you better embrace AI,” he said. “It’s coming, and there’s nothing to be afraid of.”

This story has been adapted from the 2025 Innovations Annual of Commercial Baking. Read the full story in the digital edition here.

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