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Joanie Spencer, editor-in-chief of Commercial Baking

Prioritizing people drives Killer Brownie’s ethos

Killer Brownie amployees near equipment with brownies on it
PHOTO COURTESY OF THE KILLER BROWNIE CO.
BY: Joanie Spencer

Joanie Spencer

MIAMISBURG, OH — While baking, cutting and packaging were previously singular processes, bakeable cardboard and cutting technology have streamlined the steps into a more seamless process at Miamisburg, OH-based The Killer Brownie Co.

“We were baking in pans, depanning and cutting,” said Matt Ross, COO of Killer Brownie. “That was a lot of intense labor. Now we can cut inside the pan, overwrap it and ship in bulk, or take them out and move them into a different package.”

That said, the process is still semi-automated, but the team is looking for more automation upstream with integration solutions to bring it all together. With the International Baking Industry Exposition on the horizon in September, it’s the right time to have automation on the radar.

“We want to automate the entire line, but we also want it to be people-friendly,” said Chimene Ross, Killer Brownie’s CEO. “We want the team to become operators so they can enjoy the job more. Every step of the way, we look at how we can take the strain off people and still meet demand for the product.”

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That’s the thing about Killer Brownie: At the end of the day, the only things more important than the brownies are the people who make them.

That bond is another area where vendor partnerships become critical. When changes or updates are made to the process — even the ones that make it easier — people naturally have trepidation. The vendors who can navigate those concerns and help operators over the learning curve are the ones that will have staying power.

“The team truly wants to become operators,” Chimene said. “They want to learn it all because automation is an incredible opportunity for them. And for us to be part of that personal journey, it’s a cool thing to offer.”

From the time Killer Brownie began manufacturing, the company focused on food safety and people safety, gaining SQF food safety certification in 2017 and becoming kosher certified in 2020.

“We want to automate the entire line, but we also want it to be people-friendly … Every step of the way, we look at how we can take the strain off people and still meet demand for the product.” — Chimene Ross | CEO | The Killer Brownie Co.

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As more machines are introduced into the operation, Killer Brownie has also invested in building out a full safety team, starting with Sophie Ross, health and safety supervisor. With education in sports medicine, Sophie brought a focus on ergonomics and sought ways to keep the team healthy as well as safe.

The people safety team was built from the inside out, and Sophie helped choose Shannon Goodman to lead the team. With previous experience working for OSHA, Goodman not only understands the regulatory side of people safety, but she also prioritizes the people aspect.

“Shannon is such a great cultural fit because people safety can be really challenging,” Chimene said. “But she’s all about partnering with managers and helping people see that they can be successful, rather than just going out on the line and saying, ‘You can’t do that. It’s not safe.’ She’s helping everyone win through doing their best work.”

Allowing everyone to be their best is also a critical part of the culture. That’s relatively new in manufacturing, but it’s been foundational for Killer Brownie.

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For instance, everyone meets twice a week in the main building to start the day with a team huddle, providing updates that allow everyone to be in the know about what’s happening with the business and the operation. It’s also a chance to give shoutouts for wins and other achievements. Even with 150 employees in three buildings, the culture reflects the brand ethos: accepting, open and joyful.

That vibe is present in the huddles, but it continues throughout the day, whether it’s the yacht rock playing in the mixing room or people sporting Killer Brownie’s “Caramel Drippin’” T-shirts.

And then there are Brownie Points, the system where any team member can call out anyone doing anything well. Brownie Points are read aloud at monthly town halls, but so many come in that they’re usually capped at 50 for the sake of time. Then they’re all posted on a billboard in the production breakroom each month.

A brand like this isn’t built without someone wanting to scoop it up. Over the past few years, Killer Brownie has had its share of acquisition offers … but the company has remained steadfast in its values-driven intention for the future. Killer Brownie — and its culture — were built to last.

This story has been adapted from the February | Q1 2025 issue ofCommercial Baking. Read the full story in the digital edition here.

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