BARRINGON, IL — Consumers have been shifting toward digital shopping platforms for years, but pandemic lockdowns put this trend into hyperdrive, leaving retailers and the commercial bakers that supply them to wonder: For how long?
Even as data suggests that the increase in online and click-and-collect grocery shopping has staying power post-pandemic (according to a Nielsen survey, the number of shoppers who considered themselves exclusive or heavy online shoppers for everyday items increased by 133% from September 2019 to September 2020), it is unlikely grocery would ever lean fully into an online-only model, according to Bill Bishop, chief architect and co-founder, Brick Meets Click. “Consumers don’t want to let someone else pick out their fresh items such as fruits and vegetables, meat, seafood and deli products for them.”