In recent months, those hard decisions have included nixing some of the products the bakery created in those early days as it tried to get on the broadliners’ radar.
“We’ve cut SKUs that probably should have been cut a long time ago,” Assimacopoulos said. “Some of it is the residue of trying to elbow our way into the industry. We often have to be willing to bake products that other companies are not interested in. From manufacturing and business perspectives, some of those products only work if our intention was to maintain the business as a hands-on shop.”
Strategy is not simply about cutting SKUs, though. It also means having an appropriate portfolio for the customer base.
“Finding the right customer with the right volume for your products can be more challenging than developing a good product in the first place,” Assimacopoulos said.
That was one lesson that revealed itself during the state’s 2020 COVID-19 lockdown, which dealt the bakery a near fatal blow. On March 16, 2020, Michigan Gov. Gretchen Whitmer ordered bars, restaurants, theatres and casinos to close, shutting down virtually all Michigan Bread’s customers.
At the height of the lockdown, the bakery’s sales had plummeted nearly 80%, and Michigan Bread made the heart-wrenching decision to lay off a good portion of its workforce.
But as one facet of the business came to a screeching halt, another area rapidly expanded.
At the same time foodservice operators closed, retail demand for bread surged, and supermarkets couldn’t keep it on the shelves. One day after that layoff, the bakery got a call from Kroger looking for an operation with the capacity to help replenish its bread supply. The following week, Michigan Bread had half a dozen branded products in Kroger stores and began pulling those workers back into the plant.
“It was a very timely and mutual need that both organizations had,” Assimacopoulos recalled. “The Kroger team was incredible to work with, and the relationship is flourishing.” Today, retail accounts for about 20% of the bakery’s business, and that’s triggered even more change.